Enquiry Co-ordinator in Gloucestershire

My client has a role which will form part of the new Enquiry Handling Team. The Enquiry Co-Ordinator will have ownership of the enquiry from initial receipt, logging the enquiry onto CRM, passing the enquiry to a technical expert, following up progress internally with the technical expert, updating CRM to include closing the enquiry with the client to ensure that the matter has been resolved to a satisfactory manner.

Main Duties

  • Ownership of enquiries from start to finish. Logging of client enquiries onto CRM. Liaise internally and externally to ensure that adequate and appropriate responses are provided to clients within a timely manner, to their satisfaction and to the satisfaction of the business ensuring a first-class client experience at every interaction
  • Provide support to all relevant departments in support of the business processes Management of complaints from initial inception through to closure
  • Working within ISO and GDPR standards to maintain records and proficiencies accordingly
  • Ad hoc duties as and when required to support the business objectives

Knowledge, Skills and Experience

  • Degree in relevant, related food science/technology subject or equivalent professional experience
  • Experience of working within science, technology or professional services in a multi-channel client service / experience role
  • Ability to communicate internally and externally at all levels
  • Ability to assess, question and understand client’s needs to fulfil their requirements
  • Ability to manage time and prioritise work to achieve goals
  • Ability to work on own initiative and within a team
  • Self-motivated to achieve departmental KPI targets
  • Commercial awareness
  • Excellent telephone techniques and listening skills
  • Strong computer skills including MS Office and CRM systems, desirable






£20,000 to £25,000
£17,500 - £24,000

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