Professional Services Consultant in UK

A Professional Services Consultant is required to expand on our clients existing Implementation team and will be required to deliver consultancy days to a high standard. The role will include project management of own projects, and provide services to customers including scheduling of initial service days and ongoing remote and on-site training, tracking of progress, and involvement in issue resolution as needed.  You will be required to educate customers on the importance of their involvement and commitment in the implementation process including recommendations concerning setups, processing, and data flow within the customer’s existing operations. You should be able to demonstrate an ability to identify potential issues or shortfalls in customer’s knowledge during the early stages of the project, whilst being able to manage the customer’s expectations.  

The key objective is to maintain the high standards of delivery and to ensure successful project Go Live.  This will ensure tasks are completed as required and any issues arising are dealt with in a professional manner. Reporting directly to Professional Services Manager, the role will be based throughout the UK and Ireland travelling to client sites with some home working. During home working you there will be times where assisting the rest of the implementation team will be required on their projects 

Responsibilities 

• Own diary organisation and planning 
• Manage day to day operational aspects of projects 
• Ensure project documents are complete, current and appropriately stored 
• Willing to travel throughout the UK with overnight stays. 
• Able to draw up requirements specification and translate that into a practical solution. 
• Managing customers’ expectations 

Key skills 

• A general understanding of construction accounting or the construction process in the UK 
• Confident with the ability to work to own initiative 
• Experience as a project manager 
• Well organised with the skill to guide customers with a firm and assured manner 
• Ability to identify issues and provide solutions at the earliest opportunity 
• Demonstrate the ability to learn new systems quickly 
• Be able to interpret and understand client’s needs/requirements 
• Driving Licence essential 
• Commercial acumen 
• Ability to be able to deal with all skill levels 
• Experience in providing professional services within the accounting software industry  
• Professional accounting qualification (desirable but not essential)